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Brokers / XTB
BROKER RIGOR REPORT · VERIFIED 11 OCT 2026

XTB: what the sources say

84
Evidence 100%

Key facts

The questions, with sources

QuestionWhat the sources saySource
Main entity
XTB S.A. (parent, Warsaw); retail contracting entity depends on residence: XTB Limited (UK, FCA), XTB Limited (Cyprus, CySEC, EU residents), XTB International Limited (Belize, other countries), Poland (parent); UK/Cyprus/Belize operating entities
Listed parent
yes: XTB S.A. (Warsaw Stock Exchange: XTB, listed May 2016 per Wikipedia)
Regulation
Major regulator. FCA (United Kingdom): XTB Limited, FRN 522157, status Authorised since 17 Jan 2011; permissions include dealing/arranging investments, arranging safeguarding and holding/administering shares and units (FCA Firm Checker page). FCA has published clone-firm warnings about fraudsters impersonating XTB Limited (e.g. warning first published 13 Aug 2024, updated 10 Feb 2026); CySEC (Cyprus): XTB Limited (Cyprus), CIF licence 169/12, EU residents; XTB's Cyprus legal-information page states authorisation by CySEC and that it does not serve US residents. CySEC's own register page not found via search; KNF (Polish Financial Supervision Authority) (Poland): XTB S.A. and its 7 EU branches (CZ, ES, SK, RO, DE, FR, PT) operate under KNF authorisation via MiFID II passport (as stated by XTB); KNF register page not opened; IFSC/FSC Belize (Belize): XTB International Limited, licence 6442514, non-EU/UK residents; not a 'major' regulator under the report's definition
Compensation scheme
Yes. FSCS (UK, XTB Limited UK clients); Cyprus Investor Compensation Fund referenced on XTB Cyprus legal page (limit not stated in page text); scheme for Poland entity not verified XTB UK page says GBP 120,000 per person (stated in context of deposits); FSCS press release (2019) gives investment limit GBP 85,000 per person per firm; FSCS site mentions deposit limit rise to GBP 120,000 from Dec 2025. Cyprus ICF limit: XTB page links a PDF, text not read, so 'unclear' for Cyprus entity
Client assets separated
Yes. XTB states retail client money is held in segregated client bank accounts, ring-fenced and held in trust (UK entity). Cyprus legal-information page contains no segregation statement
Public financials
Yes. Parent XTB S.A. is WSE-listed and publishes periodic/annual reports on ir.xtb.com (IR page for 2021 standalone annual report seen)
Who can open an account
Entity chosen by residence (UK, EU via Cyprus/Poland branches, other countries via Belize); full list of eligible countries not verified; XTB Limited (Cyprus) does not serve US residents
Markets
Real shares and ETFs; exact exchanges not verified from pages read
ETFs / fractional shares
ETFs: yes. Fractional shares: yes.
US stock commission
XTB UK fees page (XTB Limited, FCA 522157): stocks, ETFs and fractional shares 0% commission until monthly turnover exceeds EUR 100,000; above that 0.2%, EUR 10 minimum per trade. Schedule may differ for other XTB entities
Cost to buy 1,000 USD
0%. Commission on buying 1000 USD of a US stock/ETF at base tier: 0 (below EUR 100,000 monthly turnover threshold), per XTB UK fees page [source 12]. FX and spread excluded
Currency conversion
0.5% margin on XTB exchange rate for transaction-related conversions; transfers between investment accounts in different currencies 0.5% (0.8% on weekends/holidays) (UK fees page); avoidable with GBP/EUR/USD accounts
Inactivity / account / withdrawal
EUR 10 per month (or GBP/USD equivalent) if no position opened/closed in last 365 days and no deposit in last 90 days; not charged if balance is 0 or account is an ISA (UK fees page; XTB international help page states the same EUR 10 rule for 'XTB Group clients from around the world', not Brazil); No account maintenance fee (UK fees page: 'we do not charge account maintenance fees'); not stated on fees page read (linked separate article not opened)

"Not verified" means we could not confirm it from a source we could read. Check the entity and rules for your own country. Education only, not investment advice.

Score

How the points add up

  • Regulation 20 of 20. Licensed by a major financial regulator (see the broker page for the register entry)
  • Client protection 20 of 20. Investor compensation scheme applies: FSCS (UK, XTB Limited UK clients); Cyprus Investor Compensation Fund referenced on XTB Cyprus legal page (limit not stated in page text); scheme for Poland entity not verified; Client assets held separately from the broker's own (stated in its documents)
  • Transparency 10 of 10. Annual financial statements are public (listed parent or published report)
  • Security record 6 of 15. Worst incident in the last five years scored: 6 of 15
  • Compliance record 18 of 25. 3 regulator or court action(s) in the window; reports from press only are shown but not scored
  • Costs 10 of 10. Buying 1,000 USD of a US stock or ETF: 0% commission at the published base tier (FX and spread not included)

Points earned of points available. A criterion we could not verify is left out and lowers the evidence share. See how we score.

Record

Security incidents

  • 2025-07 Some clients lost money to cybercriminals (account takeovers); XTB says 0.017% of clients affected, none with 2FA active; one Polish client alleged ~PLN 150,000 loss via rapid trades in illiquid securities; XTB later made 2FA mandatory and (March 2026) added an account 'kill switch' (press) Customer funds lost: yes. Outcome: XTB announced it would reimburse all clients who suffered losses from cyberattacks, amounts undisclosed; no material financial impact per XTB (press/investor-news article 2025-08-05; Finance Magnates 2026-03-10: https://financemagnates.com/forex/brokers/xtb-adds-a-kill-switch-to-its-investment-app-to-lock-out-hackers/) source
  • 2025-11-05 Platform fault: clients could not modify or close CFD positions opened after 16:25 local; about 0.4% of 25 million positions; web restored ~22:40, mobile ~01:00 next day Customer funds lost: not verified. Outcome: Trades recorded correctly per XTB; no compensation confirmed, complaints reviewed individually (press) source
  • 2026-08-03 Platform outage around the US market open: web platform would not load, mobile app lagged and could not pull instrument data; clients reported being unable to check/manage positions or place orders; Polish tech press estimated 30-40 minutes, complaints continued for about 3 hours Customer funds lost: not verified. Outcome: XTB published no statement on cause, affected accounts or compensation as of the article (press, Finance Magnates 2026-08-04) source
  • 2019-03-29 (outside report window, listed for completeness) Marketing subsidiary emailed affiliate-programme members with all recipients visible, disclosing hundreds of affiliates' email addresses Customer funds lost: no. Outcome: XTB (X-Trade Brokers DM S.A.) statement attributed it to an employee not following data-protection procedures (press) source older than 5 years
Record

Regulator and court actions

  • 2026-03-30 (initial); final 2026-08-28 KNF (Polish Financial Supervision Authority): PLN 20 million penalty on XTB S.A.: inadequate appropriateness assessment of clients (Jan 2022-16 Aug 2023), target-market shortcomings, and unreliable/misleading info on CFD risks Outcome: Press (Finance Magnates): XTB's reconsideration request rejected 28 Aug; booked in Q1 accounts. Year inferred from related 2026 articles Official KNF: PLN 20,000,000 penalty decision dated 30 Mar 2026 (page updated 13 Apr 2026); KNF notice of 11 May 2026 (articleId=98160) states XTB filed for reconsideration and the decision was not final then; the 28 Aug 2026 final decision is press-only, not found on KNF. Earlier press source: https://www.financemagnates.com/forex/brokers/xtb-slips-on-final-53m-fine-despite-stoxx-600-entry-still-up-140-this-year/ source
  • 2023-12-19 UOKiK (Polish Office of Competition and Consumer Protection), decision RŁO 8/2023: Clauses in XTB S.A.'s standard terms (versions 29 Jan 2020, 27 Oct 2020, 21 Feb 2022) limiting XTB's liability for service suspensions/outages caused by telecom, software, hardware, internet or third-party (broker, depositary, market, clearing house) failures, plus parallel force-majeure clauses, found unfair and banned. Followed UOKiK's Feb 2021 probe into ten banks/brokers (incl. XTB) over repeated outages Outcome: Commitment decision, no fine: XTB to notify affected consumers, publish a statement on its website for six months, compensate (with interest) consumers whose complaints were rejected on the basis of the clauses, and report compliance within four months; PLN 18.40 proceeding costs (UOKiK decision text). Probe launch press: https://www.financemagnates.com/forex/polands-uokik-to-probe-xtb-and-others-for-trading-outage/ source
  • 2023-03 (court ruling; KNF decision Sept 2018; conduct 2014-2015, outside report window) KNF; upheld by Polish Supreme Administrative Court (NSA): PLN 9.9 million KNF penalty (2018) for asymmetric slippage parameter in instant-execution orders (1 Jan 2014-31 May 2015) and a delay parameter applied to selected clients; NSA dismissed XTB's final appeal Outcome: Penalty upheld; XTB said it accepts the ruling (press, Finance Magnates 2023-03-01; KNF/court page not opened) source

Actions reported by press only are shown and not scored.

Summary

Key facts in five lines

  • XTB S.A. is a Warsaw-based group founded in 2002 and listed on the Warsaw Stock Exchange [source 1].
  • XTB Limited (UK) is FCA-authorised since 17 Jan 2011, FRN 522157; EU clients contract with XTB Limited (Cyprus, CySEC 169/12) and others with XTB International Limited (Belize) [source 11][source 2].
  • On the UK fees page, stocks, ETFs and fractional shares carry 0% commission until monthly turnover exceeds EUR 100,000, then 0.2% (min EUR 10); FX conversion 0.5%; inactivity fee EUR 10/month after 365 days without trades and 90 days without deposits [source 12].
  • KNF imposed a PLN 20 million penalty on XTB (decision 30 Mar 2026), reported final on 28 Aug 2026; UOKiK banned outage-liability clauses in XTB's terms by commitment decision of 19 Dec 2023 [source 4][source 13].
  • Outages on 5 Nov 2025 and 3 Aug 2026 affected clients' ability to manage positions; in 2025 XTB pledged to reimburse clients who lost funds to account takeovers [source 5][source 15][source 9].
Questions

Questions about XTB

Is XTB safe?

We do not give a yes or no. We record its regulation (FCA, CySEC), whether an investor compensation scheme applies, and what we found about incidents and regulator actions. Read the sections above, and check which entity holds your account.

Does XTB charge commission on US stocks?

XTB UK fees page (XTB Limited, FCA 522157): stocks, ETFs and fractional shares 0% commission until monthly turnover exceeds EUR 100,000; above that 0.2%, EUR 10 minimum per trade. Schedule may differ for other XTB entities

Sources

Where this comes from

Not verified: Three incident and three legal searches run (full). Still unverified: CySEC and KNF register pages (XTB's own pages used); Cyprus ICF compensation limit (PDF not read); protection scheme for the Polish entity; FSCS coverage not confirmed on the FCA Firm Checker page itself; the 28 Aug 2026 KNF final decision is press-only; the 2018 slippage fine is press-only (court/KNF page not opened); withdrawal fees (separate article not opened); eligible-country list and exchange list. Fee schedule read is the UK (XTB Limited) page; other entities may differ. 2025 account-takeover incident is sourced to press/investor news, not a regulator.

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